Customer focused after-sales care
To maintain the highest level of after-sale care support is provided by local manufacturer trained technicians. Our ethos is customer centric and focuses on efficient diagnosis and first time fix to ensure maximum device uptime.
Efficient response time
When something goes wrong with any equipment essential to the day to day operation of a business we know what disruption this may cause. This is why we aim to maintain an average response time of 4 working hours.
Proactive monitoring & maintenance
To provide preventative maintenance visits in line with manufacturer recommendations to further reduce the likelihood of customer down-time for all customers covered by our Maintenance & Supplies agreement.
Customer support
If any customer covered by our Maintenance & Supplies agreement suffers major failure and is unable to produce a copy/print a loan product will be made available in line with our terms of business.